Terms & Conditions
This document is an electronic record in accordance with the Information Technology Act, 2000 and related rules, including the amendments pertaining to electronic records. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published pursuant to Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which mandates publishing rules, privacy policy, and Terms of Use for access or usage of the domain www.magnatesage.com .
The Website and its services are owned and operated by:
Magnatesage Technologies Pvt. Ltd.
Registered Office: 201, Sarthik II, Sarkhej – Gandhinagar Hwy, opp. Rajpath Rangoli Road, Bodakdev, Ahmedabad, Gujarat 380054, India
Email: manish@magnatesage.com
By using our Website and services, including but not limited to project-based development, dedicated team engagements, SaaS delivery, and consulting (collectively referred to as “Services”), you agree to be bound by these Terms and Conditions (“Terms of Use”).
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1. Acceptance of Terms
By accessing or using any part of our Services, you acknowledge and accept these Terms. If you do not agree to these Terms, do not use our Services.
2. Service Use & User Responsibility
You agree to provide accurate, complete, and up-to-date information during onboarding, engagement, and any other business interactions. You are responsible for maintaining the confidentiality of your credentials and all activities conducted through your account.
3. Intellectual Property
All content, technology, design, source code, documentation, and other intellectual property used in providing our Services is the sole property of Magnatesage Technologies Pvt. Ltd., unless otherwise stated. Unauthorized use, reproduction, or distribution is prohibited.
4. Accuracy & Liability
While we strive to ensure accurate delivery of services and information, Magnatesage makes no guarantees regarding completeness, reliability, or suitability for a particular purpose. All services are used at your discretion.
5. Payment Terms
Payments for services rendered must be made as per agreed engagement models. Late payments may incur interest or service suspension.
6. Prohibited Activities
You agree not to use our Services for any unlawful, fraudulent, or abusive purpose.
7. Third-Party Links
Our Services may contain links to third-party sites. We are not responsible for the content or terms of use of these external platforms.
8. Indemnity
You agree to indemnify and hold harmless Magnatesage Technologies Pvt. Ltd. and its employees against any claims, liabilities, damages, costs, or expenses arising from your use of the Services or violation of these Terms.
9. Force Majeure
We shall not be held liable for any delay or failure in performance due to causes beyond our reasonable control, including but not limited to acts of God, internet outages, or government restrictions.
10. Governing Law & Jurisdiction
These Terms are governed by Indian law. Disputes shall be subject to the exclusive jurisdiction of the courts of Ahmedabad, Gujarat.
11. Modifications
We reserve the right to modify these Terms at any time. Continued use of Services constitutes your acceptance of such changes.
12. Contact Us
For any concerns or queries related to these Terms, please contact us at: contact@magnatesage.com
Privacy Policy
1. Information Collection
We may collect the following information:
- Contact details (name, email, phone)
- Billing & payment info
- Communication records
- Project requirements and files
- Web behavior and usage analytics
2. Usage
Collected information is used for:
- Project execution & support
- Payment processing
- Internal analytics and service improvement
- Legal compliance
3. Sharing
We may share your data with trusted third-party vendors (e.g. cloud hosting, payment gateways) strictly for service execution. We do not sell your data.
4. Security
We use standard industry protocols and encryption practices to secure your information. However, no transmission method over the Internet is 100% secure.
5. Retention & Deletion
We retain data only for the duration required by law or project terms. Account and data deletion requests can be made via email.
6. Your Rights
You may access, update, or request deletion of your data by contacting us at manish@magnatesage.com.
7. Consent
By using our Services, you consent to this Privacy Policy. You may withdraw consent by written request.
8. Updates
We may periodically update this Privacy Policy. Continued use of our Services indicates your acceptance of the revised policy.
Refund & Cancellation Policy
Refunds or cancellations will be handled on a case-by-case basis depending on the engagement terms:
- Fixed-Cost Projects: Refunds are possible before project initiation. Once work has started, refund decisions depend on the milestone completion status.
- Dedicated Resources: Cancellations must be made at least 7 days in advance before the next billing cycle.
- SaaS Subscriptions: Refunds will not be issued for partial months or usage. You may cancel anytime to prevent future billing.
Refunds will be credited within 7–10 business days after confirmation and approval.
Shipping Policy
As a digital service provider, our delivery mechanism involves:
- Code delivery via secure Git repositories or cloud hosting
- Documents and assets via email or secured storage
- Communication updates over project collaboration tools (e.g. Slack, ClickUp, Trello)
No physical shipping is involved. Delivery timelines are governed by the service contract.
Grievance Officer
Grievance Officer: Mr. Manish
Designation: Compliance & Legal Head
Company: Magnatesage Technologies Pvt. Ltd.
Email: manish@magnatesage.com
Office Hours: Monday–Friday (9:00 AM to 6:00 PM IST)